The Citizens’ Service Bureau (CSB) is the customer service department for the City of St. Louis.
Water Main Break
Have the exact street address where the problem is occurring (or intersection if it is a traffic problem) and be prepared to give an accurate description of what you have observed.
What to Expect
After filing your request, CSB will give you a service request number and let you know which City department is going to respond to this request. You will receive a date by which they expect to have a response from that department. A response may indicate completion of work or it may indicate that an inspection has been completed and the responsible party (usually the property owner) has been issued a violation notice. Either way, you may contact CSB after the target response date to find out the status of your request. You may also find basic information about the status of your request on-line.