How to File a City Service Request

Overview

The Citizens’ Service Bureau (CSB) is the customer service department for the City of St. Louis.

Services

Derelict Vehicles
Graffiti
Parks
Recycling
Sidewalks
Stray Animals
Street Signs
Street/Alley Issues
Streetlighting
Traffic Signals
Trash/Debris
Trees
Unsecured Building
Water Main Break
Weeds/High Grass

Preparation

Have the exact street address where the problem is occurring (or intersection if it is a traffic problem) and be prepared to give an accurate description of what you have observed.

Contact Information

Phone: (314) 622-4800
Web: stlouis-mo.gov/services
Twitter: @stlcsb

Fees

None

What to Expect

After filing your request, CSB will give you a service request number and let you know which City department is going to respond to this request. You will receive a date by which they expect to have a response from that department. A response may indicate completion of work or it may indicate that an inspection has been completed and the responsible party (usually the property owner) has been issued a violation notice. Either way, you may contact CSB after the target response date to find out the status of your request. You may also find basic information about the status of your request on-line.